We will handle your orders with great care.

Stutterheim offer free standard delivery and free returns & exchanges on all orders to Canada. Local taxes may occur, this is beyond our control and we cannot offer advice on the possible charges to be incurred.

We always try to dispatch your orders within 1-2 days. Usually, if you make your order before 09.00 am CET, we will ship it the same day. Most deliveries take 2-5 days through UPS. Orders placed on weekends and holidays will normally be shipped the next business day.

Please note:
Due to an increased volume of orders during particular sales or holidays, the handling of your order may take a few days extra.
We are doing our best to get all orders out as soon as possible.

We will always send you an email once we have dispatched your order and provide you with a tracking link.

Frequently Asked Questions
Q: Do you ship to PO Boxes?
A: Unfortunately, this is not possible as our carriers require a signature. Please provide a physical street address on your order form.

Q: Where will my order ship from?
A: Orders to Canada will ship from our Swedish warehouse. On occasion orders will be fulfilled from elsewhere if stock is unavailable from the default location.

Q: Is my package insured?
A: All items are insured against theft and accidental damage whilst in transit from the Stutterheim warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.

Q: How long does delivery take?
A: Most orders are delivered within 2-5 business days after being dispatched.

Q: Will I have to pay additional tax or import duties on my order?
A: As of 31st of January 2019 we ship DDP (Delivery Duty Paid) to Canada, which means no import duties will be charged to the customer. Local taxes may occur which are beyond our control and we cannot offer advice on the possible charges to be incurred.

Q: Which countries does Stutterheim ship to?
A: We offer free worldwide shipping. Please select the relevant store view from the top of our website, and you'll then be able to select your country as the shipping destination at the checkout.

Q: Can I collect my order in store?
A: All orders must be sent to the delivery address as stipulated on your order form. We do not offer an in-store collection service.