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I can not find my order confirmation, Where do I look or who do I contact?
All orders placed through our web shop should receive a confirmation of the order via email. If you have not yet received a order confirmation please check your spam folder before contacting us. If the order confirmation is not there either, then please let us know through the contact form and we will send it immediately.
Where can I find a retailer close to my location?
Please see our list of retailers to locate one close to you.
How do I find my size?
Will my Stutterheim favorites be restocked?
Items that are marked as ”Sold Out” will be unavailable for a short period of time – all other items are in stock.
How do I receive the latest information from Stutterheim?
What are the differences between the Arholma coat and the Stockholm coat?
The Arholma coat is hand stitched and hand taped with visible seams. Every coat is signed and numbered by the seamstress.
It has a lining and two inner pockets and a slightly slimmer cut. Please visit the Arholma section in our shop where you will find several images of all our coats.
The Stockholm coat has welded seams. It has a slightly wider cut. It has no separate lining, just the rubberized thick cotton, making it a leaner version of the Arholma.
Where is my coat produced?
All our coats are handmade in the highest quality by very skillful seamstresses. The design, development and production of prototypes take place in Stockholm at our office. The ongoing production of Arholma, Stockholm and Öland you will find in Poland. We work very closely with our factory and we visit each other on a regular basis and make calls in the middle of the evening.
I have fold marks on my coat, is this normal?
Due to the packaging of the coats, folds marks might appear on the fabric of Arholma, Stockholm and Öland. By letting your coat hang, these fold marks will disappear.
I have yellow spots on the inside of my coat, is this normal?
The inside of the coat is made out of non washed cotton.
We choose not to wash the cotton as it is more environmentally friendly.
Therefore there are layers of dust inside the cotton.
When the cotton gets in contact with water for the first time, the dust inside the fabric might leave these spots.
As cotton is a natural fabric it soaks up water and works differently from the rubberized fabric on the outside.
All you have to do is to clean the coat and these spots will disappear and won’t come back.
Clean the coat in the washing machine:
Setting: Delicate items
Maximum 40 degrees
No bleach or softener
No tumble dry
Only dry the garment flat.
Will a leather bag stain my Stutterheim Raincoat?
Yes, it might. We recommend not to wear dark leather bags with your lighter color coat, as the strap might stain the coat.
Will other garments stain my Stutterheim Raincoat?
Be careful when hanging your Stutterheim Raincoat in a packed closet, as darker colored material can leave stains on a light colored coat. Be especially careful with leather garments hanging next to the raincoat, as the leather coloring easily rubs off on the raincoat.
Water in the pockets?
Please remember that as our coats don’t have flaps or snap closures on their pockets, water can trickle in to the pockets in heavy downpour. So keep your electronics and sensitive belongings out of the external pockets when the outer demons are attacking at full force.
Is there a Stutterheim guarantee?
We can ensure you that all our products are made of the highest quality. If your product is damaged and you assume it’s a question of manufacturing fault, please contact us right away. You will get a new product or a full refund if your claim is approved.
Does import tax and duties apply to my order?
Local country import tax and duties may apply to countries outside the European Union.
What payment methods does Stutterheim accept?
You can pay using Visa, MasterCard, American Express, Maestro, Diners, JCB, Discover and Paypal. In a number of markets we also support localised payment options through your online bank or invoice for example.
Why is my order not going through when I try to pay for it?
Make sure that you have the right amount available in your account. Also, check with your credit card company that your card is activated for internet purchases.
What is 3D-Secure?
Our payment provider Adyen supports 3D Secure to identify the cardholder for purchases on the Internet (in certain markets - not all) and thereby reduce the risk of misuse of credit card information. If your card is connected to 3D Secure you will be switched over to your online bank for verification before your payment is approved. If you have further questions about security or payment, please contact us.
Shipping & Delivery
How do I cancel/adjust my order?
If you would like to cancel your order or make any adjustments it is very important that you contact us right away. Please use ”CANCEL ORDER” or ”ADJUST ORDER” together with your order number in the subject field. If we do not receive a message directly after the order has been placed, we can not leave a guarantee that we have time to stop the shipment. If a canceled order has already been sent, the customer will be in charge of sending the item back. If an order is being refused by the recipient for an unknown/unapproved reason, we reserve the right to charge a fee of EURO 20 / 25 USD for the cost of returning the item by the carrier.
Which countries does Stutterheim ship to?
Stutterheim offers free shipping worldwide.
When will my order be shipped?
Usually we deliver your order immediately but since some of our products are handmade in a small factory we might occasionally run out of a specific size. Depending on the workload it can take up to four weeks for seamstresses to catch up.
Where is my order?
Once your order has been approved, you will receive an email confirmation with your shipping details and tracking number.
How long time does it take for my order to arrive?
Shipping usually takes between 2 and 4 business days, but may take up to 10 days for some destinations.
Is my package insured?
All items are insured against theft and accidental damage whilst in transit from the Stutterheim warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.
Returns & Exchanges
Important information regarding returns
For all customers outside the European Union.
when returning a product for exchange or refund make sure to notify your local customs office so they can refund you the tax and customs fee or prevent you from having to pay it twice – as this isn’t anything we can control from our side.
All customers pay the return-shipping fee. If you send back a faulty product please contact us first so we can send you a return label. It is very important that we receive this information, as we are not always able to reimburse you for the shipping costs afterwards.
Receiving a refund
Your refund will be credited to the credit card used when you placed your order. Additional duties and/or taxes will not be refunded.
Contact us here.
How do I return/ exchange an item?
Download the return form
Items must be returned to us in perfect condition accompanied by the return form, within 30 days upon delivery. Make sure all products are exactly as you received them, with tag and seal still attached.
All customers pay the return-shipping fee.
1. Place the item(s) in the original shipping box, or any other solid carton box.
2. Print and carefully fill out our return form (below) and place it in the box. You can also use this form if you want to change your order to a different product.
3. Close the box and tape it securely.
4. Place your return shipping label on the box over the original delivery information.
5. Return at your nearest delivery point.
Please send the package to:
504 41 BORÅS
Mark your package with 'STUTTERHEIM RETURNS'.
Download the return form
I have received a defective product, what should I do?
We need to establish the details of the damage before we decide how to return the item. Please do not send anything back to us without our prior knowledge and confirmation. If you send back a defective product make sure to contact us before so we can send you a return label. It’s very important that we receive this information, as we are not always able to reimburse you for the shipping costs afterwards.
Can I exchange for a more expensive product?
For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one. If you make an exchange for a less expensive item, you will receive a refund to the original purchasers’ credit card.
Can I change my order?
An order cannot be changed once it has been processed at our warehouse. Depending on the status of the order, we only offer to cancel it. Please contact us as soon as possible and notify us if you wish to cancel your order. Make sure to have your order number available.
Can I add items to my order?
It is not possible to add items to an already placed order. This must be handled as a separate order in the web shop.