We offer all customers free returns and exchanges within 30 days. This also applies to items bought on sale, but please note that on sales items we can only exchange sizes or offer you a refund, we cannot exchange sale items to other styles or colors. Also please note that we can't offer free return shipping to our Canadian customers, but we're working on it! Return labels are only provided for the original purchase. Subsequent repeat returns must be covered by the customer.
Please return the item in the original packaging, using the included return label placed over the original delivery label. Please email firstname.lastname@example.org if you are missing a return label. You may be able to schedule a pick-up, otherwise please return the package to your nearest drop-off point and keep a copy of the receipt and tracking reference.
- Place the item(s) in the original shipping box, or any other solid carton box.
- Carefully fill out our return form and place it in the box. You can also use this form if you want to change your order to a different product.
- Close the box and tape it securely.
- Place your return shipping label on the box over the original delivery information.
- Return at your nearest delivery point.
FOR ORDERS WITHIN CANADA AND THE USA
Stutterheim Web Returns
299 Thomas E. Dunn Memorial Hwy
Rutherford NJ 07070
FOR ORDERS FROM ALL OTHER COUNTRIES
Stutterheim C/O Korallen AB
504 41 Borås
RECEIVING A REFUND
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
FAULTY OR INCORRECT GOODS
If the item you received is faulty or if you have received an incorrect item to that which you ordered, please contact customer services at email@example.com or by calling +46 (0) 8 410 233 30 (Monday to Friday 09:00 to 17:00 CET). Please quote your order reference number, your name and address, contact phone and details of the product as well as the reason for return, and whether you require a refund or a replacement.
FREQUENTLY ASKED QUESTIONS
Q: Where do I get a return label?
A: There should be a return label in the package with your delivery, if you are missing this then please contact us with your order details. (Unfortunately not to Canadian customers). Please note that we only provide return labels for the original order. Subsequent repeat returns will need to be shipped at the customer's cost. If your order does not qualify for free return shipping then please just send it back with whichever postal service is most convenient for you. We recommend recording the tracking reference as you're responsible for the item during transport.
Q: How do I return an item bought in-store?
A: Whether you bought directly from our own store, or from a reseller, all returns will need to be taken back to the point of purchase. For warranty claims on items bought from a reseller, please contact them directly as the warranty for the product is with the retailer.
Q: Can I exchange a product for a more expensive item?
A: For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one. In these circumstances, we will refund your original order and ask that you place a new order via our website. If you make an exchange for a less expensive item, you will receive a refund to the original purchasers’ payment method.
Q: Have you received my return?
A: Please note that it can take a few days for returns to be processed following receipt of the package into our warehouse. During busy periods this can extend to a couple of weeks. If you wish to chase a return then please contact customer services at firstname.lastname@example.org with your order details including the return tracking reference number.