Orders & Shipping
We will handle your orders with great care.
Orders will be processed and dispatched within 1-2 working days. Usually, if you make your order before 09.00 am CET processing will take place the same day. Orders placed on weekends and holidays will be processed the following business day.
Once your order has been processed and is ready to be dispatched, an email will be sent to you which includes a tracking link through which you can follow your parcel’s journey all the way to your doorstep. Shipping with either UPS Standard Shipping (3-5 working days from dispatch date) or UPS Express Saver (2-3 working days from dispatch date).
For orders and deliveries outside the European Union, all taxes and import duties are included in the final price. If you have received a UPS customs payment request, please contact our customer service for further information.
Due to an increased volume of orders during particular sales or holidays, the estimated processing time for orders may be extended. We always do our very best to get all orders out as soon as possible.
Stutterheim cannot guarantee delivery times as these are subject to circumstances out of our control – please contact UPS or your local customs office in cases of lost or delayed parcels.