FAQ
CURRENTLY OUR SHIPMENT CARRIER UPS ARE FACING DELAYS - WE ARE SORRY FOR ANY DELAYS IN YOUR ORDER. PLEASE CHECK UPS TRACKING FOR THE LATEST UPDATES ON YOUR ORDER.
Our raincoats are made of PVC rubberized coating and a cotton or polycotton membrane. You can read more about our materials here.
Yes, all of our raincoats are 100% waterproof with a water column pressure of +20 000 mm (that means that they can withstand a lot of rain without leaking).
If you are unsure of how to wash or care for your STUTTERHEIM product, please refer to our Product Care page or the label inside the garment.
Some of our products are unisex or available for both men and women – such as our classic Stockholm raincoat and Chelsea Rainwalker rain boots. Other products are divided into womenswear and menswear sections, but as we have a wide range of sizes, most styles can be worn by both men and women.
It may depend on which shipping service is delivering your order. Please find more information here.
Yes, you can return your item(s) within 14 days if not satisfied. If you want to make an exchange, you'll have to return the order and place a new one. Please find more information on how to make a return here. We do not accept returns or exchanges for products tagged as "final sale".
Our raincoat production is located in Europe. You can read more about our production here.
If you are unsure of what size to order, please refer to the size chart and measurements on the product page.
No, unfortunately, currently we do not offer gift cards. We do however offer free returns. Should you want to order a gift and are unsure of the size or colour, it can always be returned at no extra cost.
If you want to get in touch with us regarding collaborations or press enquiries, please send an email to press@stutterheim.com.
You can add vouchers or discount codes to your order at checkout. The price will be deducted before proceeding to payment. Please note that you can only apply one voucher/discount code per order and only on full-price items.
Yes. Please contact operations@stutterheim.com if you are a retailer that would like to stock STUTTERHEIM in your store.
The official STUTTERHEIM store is currently only available online. However, you can find our products in selected stores worldwide.
We are sorry that you are experiencing technical issues with our website. Please try with a different browser or device, or clear your cache and cookies. If you are still experiencing issues please email customer service at contact@stutterheim.com
We offer a range of payment methods including Credit Cards, PayPal, Apple Pay, Klarna, Apple Pay and more. Which ones are available to you depends on your location.
We offer a range of shipping services, including UPS, DHL, and PostNord. Which ones are available to you may vary depending on your location.
You can sign up for our newsletter here.
If the item you are interested in is sold out, you can enter your email on the product page by clicking the 'Notify Me' button. You will then receive an email when the product has been restocked.
No, we do not offer exchanges. Instead, the product will have to be returned for a refund and a new order placed. We offer a 14-day return window. The steps for returns are detailed in our shipping and returns terms.
Our website currently only supports English (Latin) characters for address details. If you are ordering from a non-English speaking country, please ensure that your address is entered using English (Latin) characters. This helps to avoid any issues with order processing and shipping.