Orders & Shipping
We offer worldwide shipping.
Free standard shipping is available worldwide, when the order exceeds a certain amount. We offer a range of shipping services, which have individual pricing.
We offer a range of shipping services, including UPS, DHL, Postnord and Budbee. Which ones are available to you may vary depending on your location.
No, all taxes and import duties are included in the final price. That includes countries outside of the European Union.
All orders are handled and shipped from our warehouse in Borås, Sweden.
You will receive an email which includes a tracking link as soon as your order has been processed and shipped from our warehouse. You can also track your parcel here.
We ship all orders within 24 business hours of when the order was placed. The delivery time may vary depending on your location and chosen shipping option. We offer express shipping, which means the parcel will be prioritised when handled in our warehouse as well as by the shipping service.
Yes. All items are insured against theft and accidental damage whilst in transit from the STUTTERHEIM warehouse to the recipient's address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.
If you have not received your order within 10 business days, please contact customer service for further assistance.