Orders & Shipping
All orders are handled and shipped from our warehouse in Borås, Sweden.
We offer worldwide shipping.
Free standard shipping is available worldwide, when the order exceeds a certain amount. We offer a range of shipping services, with individual pricing. You can see the pricing in the table below:
| Country | FREE Standard Shipping minimum spend: | Standard Shipping Fee: | Express Shipping Fee |
|---|---|---|---|
| Australia | No free shipping cap | AUD 15 | AUD 25 |
| Canada | CAD 325 | CAD 15 | CAD 25 |
| France | EUR 200 | EUR 10 | EUR 15 |
| Germany | EUR 200 | EUR 10 | EUR 15 |
| Denmark | DKK 1250 | DKK 60 | DKK 90 |
| Norway | NOK 2000 | NOK 80 | NOK 120 |
| Sweden | SEK 2000 | SEK 50 | SEK 80 |
| Switzerland | No free shipping cap | CHF 8 | CHF 16 |
| USA | USD 300 | USD 12 | USD 20 |
| UK | GBP 150 | GBP 10 | GBP 16 |
| Japan | No free shipping cap | JPY 2500 | JPY 4500 |
| Rest of Europe | EUR 200 | EUR 10 | EUR 15 |
| Rest of World (excl EU) | No free shipping cap | USD 10 | USD 25 |
We offer a range of shipping services, including UPS, Fedex, DHL, Postnord, and Instabox lockers. Which ones are available to you may vary depending on your location.
Instabox Information (Sweden, Norway, Denmark):
Standard delivery to Instabox lockers is free if you reach the minimum order cap.
As soon as your order has been shipped from us, you will receive an SMS from Instabox with a link where all the information about the delivery can be found. When the package has been delivered to a locker, you will receive an eight-digit code from Instabox via SMS. Please note that you may need to identify yourself with Bank-ID or similar to confirm that the right person is picking up the package. If the code does not work, please contact Instabox customer service.
You have 14 days to collect your package, from day 1-4 your package will be in the locker. After day 4, Instabox will take the package back to their warehouse and you have 10 days to book a new delivery. For return information, see here.
Please note that if the package is too large to fit in the cabinet, your order will be changed to home delivery if possible, otherwise it will be sent back to the warehouse. Please note, this is usually the case for our Rain trolleys so avoid using instabox lockers for these products specifically.
No, all taxes and import duties are included in the final price. That includes countries outside of the European Union.
You will receive an email which includes a tracking link as soon as your order has been processed and shipped from our warehouse. You can also track your parcel here.
We ship all orders within 24 business hours of when the order was placed. The delivery time may vary depending on your location and chosen shipping option. We offer express shipping, which means the parcel will be prioritised when handled in our warehouse as well as by the shipping service.
Yes. All items are insured against theft and accidental damage whilst in transit from the STUTTERHEIM warehouse to the recipient's address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.
If you have not received your order within 10 business days, please contact customer service for further assistance.