Orders & Shipping

Unfortunately, this is not possible as our carriers require a signature. Please provide a physical street address on your order form.

All orders ship from our Swedish warehouse so we can maintain close control over inventory and shipping procedures.

All items are insured against theft and accidental damage whilst in transit from the Stutterheim warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.

Most orders are delivered within 2-5 business days of being dispatched, however depending on where you live this could be up to 10 working days.

Whilst all orders are sent with the delivery duty paid, orders sent outside of the EU may be subject to additional duties at the discretion of the local customs agency. This is beyond our control and we cannot offer advice on the possible charges to be incurred.

We offer free worldwide shipping. Please select the relevant store view from the top of our website, and you’ll then be able to select your country as the shipping destination at the checkout.

All orders must be sent to the delivery address as stipulated on your order form. We do not offer an in-store collection service.

You can track your order using this link. Use your tracking number provided in your shipping confirmation e-mail together with the e-mail address you placed your order with.