Shipping & Returns

Delivery

We will handle your orders with great care.

Orders will be processed and dispatched within 1-2 working days. Usually, if you make your order before 09.00 am CET processing will take place the same day. Orders placed on weekends and holidays will be processed the following business day.

Once your order has been processed and is ready to be dispatched, an email will be sent to you which includes a tracking link through which you can follow your parcel’s journey all the way to your doorstep. Shipping with either UPS Standard Shipping (3-5 working days from dispatch date) or UPS Express Saver (2-3 working days from dispatch date).

For orders and deliveries outside the European Union, all taxes and import duties are included in the final price. If you have received a UPS customs payment request, please contact our customer service for further information.

Please note:
Due to an increased volume of orders during particular sales or holidays, the estimated processing time for orders may be extended. We always do our very best to get all orders out as soon as possible.

Stutterheim cannot guarantee delivery times as these are subject to circumstances out of our control – please contact UPS or your local customs office in cases of lost or delayed parcels.

 

Q: Do you ship to PO Boxes?
A: Unfortunately, this is not possible as our carriers require a signature. Please provide a physical street address on your order form.

Q: Where will my order ship from?
A: All orders ship from our Swedish warehouse so we can maintain close control over inventory and shipping procedures.

Q: Is my package insured?
A: All items are insured against theft and accidental damage whilst in transit from the Stutterheim warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.

Q: How long does delivery take?
A: Most orders are delivered within 2-5 business days of being dispatched, however depending on where you live this could be up to 10 working days.

Q: Will I have to pay additional tax or import duties on my order?
A: Whilst all orders are sent with the delivery duty paid, orders sent outside of the EU may be subject to additional duties at the discretion of the local customs agency. This is beyond our control and we cannot offer advice on the possible charges to be incurred.

Q: Which countries does Stutterheim ship to?
A: We offer free worldwide shipping. Please select the relevant store view from the top of our website, and you’ll then be able to select your country as the shipping destination at the checkout.

Q: Can I collect my order in store?
A: All orders must be sent to the delivery address as stipulated on your order form. We do not offer an in-store collection service.

 

Returns

We offer all customers free returns from most locations worldwide. This also applies to items bought on sale. Please note that we can only offer you a refund, we cannot exchange items to other styles, colors or sizes. Return labels are only provided for the original purchase. Subsequent repeat returns must be covered by the customer.

RETURNS PROCEDURE – Within EU

Please return the item in the original packaging, using a return label provide by us, placed over the original delivery label. Please contact us by email if you are missing a return label. You may be able to schedule a pick-up, otherwise please return the package to your nearest UPS drop-off point and keep a copy of the receipt and tracking reference.

  1. Place the item(s) in the original shipping box, or any other solid carton box.
  2. Carefully fill out our return form and place it in the box.
  3. Close the box and tape it securely.
  4. Place your return shipping label on the box over the original delivery information.
  5. Return at your nearest UPS delivery point.

 

RETURNS PROCEDURE – Outside EU/EXPORT

Please return the item in the original packaging, using a return label provide by us, placed over the original delivery label. We have sent you an email with the return commercial invoice that needs to follow the shipment. Please contact us by email if you are missing a return label or commercial invoice. You may be able to schedule a pick-up, otherwise please return the package to your nearest drop-off point and keep a copy of the receipt and tracking reference.

  1. Place the item(s) in the original shipping box, or any other solid carton box.
  2. Carefully fill out our return form and place it in the box.
  3. Close the box and tape it securely.
  4. Place your return shipping label on the box over the original delivery information.
  5. Print the attached commercial invoice (3 copies). One copy must be placed in a pouch on the outside and the other two, handed to the staff member at the drop-off location or to the driver along with your package. DO NOT PLACE IT INSIDE THE BOX!!
  6. Return at your nearest UPS delivery point.

 

Please note that it can take a few days for returns to be processed following receipt of the package into our warehouse. We normally aim to complete returns within a few days of receiving them, however at certain times of year such as during sale periods, it can take 1-2 weeks due to the extra workload. We will email you to confirm once your return has been processed.