We will handle your orders with great care.
Stutterheim deliver to and offer free standard delivery on all orders worldwide with delivery duties paid.
We always try to dispatch your orders within 1-2 days. Usually, if you make your order before 09.00 am CET we will ship it the same day.
Orders placed on weekends and holidays will normally be shipped the next business day.
Due to an increased volume of orders during particular sales or holidays, the handling of your order may take a few days extra.
We are doing our best to get all orders out as soon as possible.
We will always send you an email once we have dispatched your order and provide you with a tracking link.
Most deliveries only take 2-3 days through UPS, but please refer to the checkout for more specific estimates.
Q: Do you ship to PO Boxes?
A: Unfortunately, this is not possible as our carriers require a signature. Please provide a physical street address on your order form.
Q: Where will my order ship from?
A: All orders ship from our Swedish warehouse so we can maintain close control over inventory and shipping procedures.
Q: Is my package insured?
A: All items are insured against theft and accidental damage whilst in transit from the Stutterheim warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.
Q: How long does delivery take?
A: Most orders are delivered within 1-5 business days of being dispatched, however depending on where you live this could be up to 10 working days.
Q: Will I have to pay additional tax or import duties on my order?
A: Whilst all orders are sent with the delivery duty paid, orders sent outside of the EU may be subject to additional duties at the discretion of the local customs agency. This is beyond our control and we cannot offer advice on the possible charges to be incurred.
Q: Which countries does Stutterheim ship to?
A: We offer free worldwide shipping. Please select the relevant store view from the top of our website, and you’ll then be able to select your country as the shipping destination at the checkout.
Q: Can I collect my order in store?
A: All orders must be sent to the delivery address as stipulated on your order form. We do not offer an in-store collection service.
We offer all customers free returns from most locations worldwide. This also applies to items bought on sale. Please note that we can only offer you a refund, we cannot exchange items to other styles, colors or sizes. Return labels are only provided for the original purchase. Subsequent repeat returns must be covered by the customer.
Please return the item in the original packaging, using a return label provide by us, placed over the original delivery label. Please contact us by email if you are missing a return label. You may be able to schedule a pick-up, otherwise please return the package to your nearest drop-off point and keep a copy of the receipt and tracking reference.
- Place the item(s) in the original shipping box, or any other solid carton box.
- Carefully fill out our return form and place it in the box. You can also use this form if you want to change your order to a different product.
- Close the box and tape it securely.
- Place your return shipping label on the box over the original delivery information.
- Return at your nearest UPS delivery point.
We will contact you via email once your return is processed.
Stutterheim C/O Korallen AB
504 41 Borås
RECEIVING A REFUND
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
FAULTY OR INCORRECT GOODS
If the item you received is faulty or if you have received an incorrect item to that which you ordered, please contact customer services by email [email protected] (Monday to Friday 09:00 to 17:00 CET). Please quote your order reference number, your name and address, contact phone and details of the product as well as the reason for return, and whether you require a refund or a replacement.
FREQUENTLY ASKED QUESTIONS
Q: Where do I get a return label?
A: Please contact us with your order number and the item you wish to return by email. Please note that we only provide return labels for the original order. Subsequent repeat returns will need to be shipped at the customer’s cost. If your order does not qualify for free return shipping then please just send it back with whichever postal service is most convenient for you. We recommend recording the tracking reference as you’re responsible for the item during transport.
Q: How do I return an item bought in-store?
A: Whether you bought directly from our own store, or from a reseller, all returns will need to be taken back to the point of purchase. For warranty claims on items bought from a reseller, please contact them directly as the warranty for the product is with the retailer.