Returns & Exchanges
Register your return here to and follow the steps to receive your return label and necessary documents to ship your return.
- All items that you wish to return must be registered through our return portal
- We offer all customers free returns worldwide within 14 days from the time of delivery.
- All items must be returned in original condition with included original packaging with all tags attached.
- We reserve the right to deduct the refundable amount if the return is incomplete (eg. missing packaging, labels or other related articles)
- Worn pieces will not be accepted for return.
- Shoes must be tried on a carpet surface until you have decided to keep them, and returned with the shoe box included.
- We don’t accept returns of pieces marked as Final sale.
Yes, we offer free returns. However, you will only be refunded the value of the product(s) ordered. If you have paid extra for shipping, that cost won't be compensated.
Within the EU:
You need to download and print the return label when you have completed the steps in the return portal.
1. Place the item(s) in the original shipping box, or similar.
2. Place the return form inside the box
3. Close the box and tape it securely.
4. Place your return shipping label on the box over the original delivery information.
Outside of the EU:
You need to download and print the commercial invoice that you will retreive together with the return label when you have completed the steps in the return portal. Without this invoice, your return will not clear customs and may be sent back to you.
1. Place the item(s) in the original shipping box, or similar.
2. Place the return form inside the box
3. Close the box and tape it securely.
4. Place your return shipping label on the box over the original delivery information.
5. Print 3 copies of the return commercial invoice. They need to be in pouch or similar on the outside of the box. Otherwise it will not clear customs. They must not be placed inside the box.
No. Unfortunately, we cannot accept returns that have not been sent with the return label provided from the return portal.
If you have returned your order with your own choice of carrier, we will not receive the parcel at our warehouse nor be able to refund your order. Neither will you be compensated if the parcel is lost in transit or for the shipping costs spent.
Contact our customer service team who will advise.
No, we do not offer exchanges. Instead, the product will have to be returned for a refund and a new order placed. We offer a 14-day return window. The steps for returns are detailed in our shipping and returns terms
Returns can take up to 10 business days to be processed once we have received it. If more than 10 business days have passed, please contact customer service with proof of return, e.g. collection receipt or drop off slip.
Please note that it may take 10 business days for returns to be processed following receipt of the parcel to our warehouse. An email will be sent to you to confirm once your return has been processed.