Terms & Conditions

GENERAL

These terms and conditions apply to all purchase orders submitted to Stutterheim’s webshop on www.stutterheim.com (in the following referred to as the Webshop), covering all purchase agreements that a consumer enters into online with Svenska Regn AB, hereinafter referred to as Svenska Regn. We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions previous to every order you place in the Webshop.

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Svenska Regn to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the Webshop, Svenska Regn will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the Webshop you will be given the opportunity to either purchase the item at the correct price, or cancel the order. Svenska Regn reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, are suspected.

To place an order in the Webshop you must be at least 18 years old and not under guardianship. Svenska Regn presumes that minors who carry out purchases on www.stutterheim.com submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve.

PROMOTIONS

PRICES

Occasionally there may be information in the Webshop that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Webshop is inaccurate at any time without prior notice (including after you have submitted your order).

The prices in our Webshop constitute the total price (including VAT), but do not include delivery costs or potential payment fees. Outside the European Union, custom fees or other taxes and charges may be added to the purchase price. Discounted items are available as long as they do not run out of stock.

PAYMENT

Payment is possible in the currencies set out in the Webshop. Payment can be carried out by credit/debit cards or PayPal (local variations depending on shipping destination). Svenska Regn reserves the right to check the cardholder’s address, the card’s validity, and that your account has the capacity to be charged with the full amount. Svenska Regn reserves the right to decline a purchase. Please note we are currently unable to accept gift cards, merchandise cards, cash or checks as payment in the Webshop.

DELIVERY

Svenska Regn accepts and processes the purchase orders in the same succession that they are submitted to the Webshop. We usually process and dispatch orders from our warehouse within 1-2 working days, however during sales and holidays periods, it may take a few days longer. As soon as your order is ready to be dispatched, you will receive a confirmation email with the tracking information. Most orders are delivered within 3-5 business days with UPS from dispatch date. We offer worldwide delivery with UPS Standard Shipping.

PACKAGES RETURNED AS UNDELIVERABLE

DELAY

Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.

TRANSPORT

All dispatched items are insured by Svenska Regn. Should you discover any damage to the package prior to opening it, please report this Svenska Regn Customer Care by clicking here.

Also contact the postal agent where you collected the package, as soon as possible. Items that are damaged during transportation are replaced by Svenska Regn free of charge. If you have already opened the package when you notice the damage, please follow the return, damage and claim instructions.

RETURNS

You are always entitled to return your items within 14 days from the time of delivery. There is a fee for returns across all markets with Svenska Regn’s recommended returns service only, as described below.

For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

Please note that financial responsibility for the return is yours until it reaches us, so we recommend that you only use Svenska Regn’s selected postage labels and returns service. In case you prefer to return your item with any other delivery service, please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment.

Svenska Regn will repay the price of the item as soon as possible, however at the latest within 14 days from the date the item was returned and received by us. Returning the item is free of charge on qualifying items using a return label that we will provide you. Please follow the instructions provided.

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

DAMAGED PRODUCTS

Svenska Regn ensures that all products are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, we will replace your item with a new sample of the item in question, if a new one is available. If a new item is not available, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded. You are asked to always examine your received products at the time of delivery and as soon as possible report any deviations from your order to us. We will refund you as soon as possible, at the latest within 30 days from the date the returned item is received by Svenska Regn, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

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